Heidelberg Lodges Rental Policy

RESERVATIONS

A minimum length of stay is required as follows for advanced reservations. Summer, Memorial and Labor Days – 3 nights, 4th of July – 5 nights and Wurstfest – 2 nights. Blocked number of nights may not be cancelled. Stays of five nights or more may be reserved by cottage number. If less than 5 nights, reservations by section only. A 3-night minimum is required during summer season. You may Check In or Check Out on Saturday during the summer season.

RESERVATIONS AND COTTAGES ARE NOT TRANSFERRABLE TO OTHER PARTIES UNLESS APPROVED BY THE MANAGEMENT. COTTAGES AND DATES WITH MINIMUM OR BLOCKED NIGHT’S OCCUPANCY REQUIREMENTS MAY NOT BE PARTIALLY CANCELLED. YOU WILL BE HELD FINANCIALLY RESPONSIBLE FOR THE COMPLETE NUMBER OF NIGHTS THAT YOU HAVE RESERVED. If a reservation is cancelled at least 30 days prior to arrival, a full refund will be received. Cancellations less than 30 days in advance will not receive a refund of deposit.

RESERVATION DEPOSIT: A deposit of the first night + tax is required to confirm your reservation and can be used on a Security Deposit. MAXIMUM OCCUPANCY VIOLATION IN THE COTTAGES SHALL BE CAUSE FOR IMMEDIATE EVICTION WITHOUT REFUND OF DEPOSIT OR ROOM RENT.

SUMMER CHECK IN:
4 PM – 10 PM
OFF-SEASON CHECK IN:
1 PM – 3 PM
CHECK OUT:
8 AM - 11 AM

ADULT REGISTRATION is required with all room rentals. We will not release a room to a minor at check-in.

SECURITY DEPOSIT: a SECURITY Deposit may be required upon arrival and held after your departure until your unit has been cleaned and released by housekeeping. When the unit is checked after your departure and there are no damages, the Security Deposit will be returned by check in about 10 days after departure.

SECURITY INSPECTIONS: Units are inspected prior to your arrival and again upon your departure. If damages to the unit have occurred during your stay, you will receive a statement indicating the charges processed on your credit card or deducted from your cash deposit.

CHECKOUT: We ask that all those leaving vacate their room by 11 AM. Departure after 11 AM will be subject to an additional charge and must have Front Desk approval.

LATE ARRIVALS: If arriving after 10 PM (3 PM OFF Season) please notify us in advance so arrangements can be made. If arrangements are not made FOR LATE ARRIVAL, there sill be a MINIMUM LATE CHARGE OF $40.

OFFICE HOURS: 8 AM – 11 PM (Memorial Weekend – Labor Day Weekend) and 9 AM – 3 PM (Off Season). Telephone messages may be picked up at the Front Desk during office hours. Office hours may vary according to occupancy.

VISITING GUESTS:Renting a room does not allow a guest to host a private function using the Heidelberg Lodges facilities without prior consent of the management and payment of a ‘use’ charge. NO VISIITING GUESTS OR VEHICLES ARE ALLOWED ON THE PREMISES AFTER 11 PM. All visiting vehicles must be registered in the office and receive a parking permit.

ABOUT HEIDELBERG LODGES & COTTAGES

  • Our facilities are reserved for paying guests ONLY
  • A PARKING TAG for ALL vehicles is required. Unauthorized vehicles will be towed at owner’s expense
  • Bed linen and bath towels are furnished. Towels may be exchanged at the office.
  • Maid service is not provided, but may be requested for a nominal fee
  • Rags are available at the office for spills and cleanup. PLEASE do not use towels
  • Laundry on site. (Dish and laundry soap sold at office)
  • Camping or staying in recreational vehicles is prohibited by City Ordinance.
  • Kitchenettes are equipped with stove tops {NO OVENS), refrigerators, toasters, coffee makers and microwaves.
        Pots & pans, dishes and silverware are provided.
        Cottages to not have telephones
        BBQ Grills on premises
        Bring your own river and swim towels
        Bring your own river shoes (Never go barefoot in a river). Bring Life Jackets for non-swimmers
NO GLASS CONTAINERS ALLOWED IN ANY POOL OR RIVER AREA, BY CITY ORDINANCE
NO PETS PLEASE
ADVANCE PAYMENT FOR ROOMS REQUIRED

A SPECIAL REMINDER

Heidelberg Lodges has a no pet policy. Violation of this policy is cause for termination of stay without refund. We reserve the right to terminate the stay, without benefit or refund of deposit or room rent, of any party who becomes abusive, creates a disturbance or becomes a nuisance to the detriment of the vacation of our other guests. Activities included but not limited to the following will not be tolerated: disruptive behavior, abuse of alcohol and any use of narcotics. Consumption of alcoholic beverages by disruptive, underage, unsupervised individuals will not be tolerated.

Quiet must be maintained from 11 PM to 7 AM. No visiting guests are allowed on the premises after 11 PM

Heidelberg Lodges is a NON-SMOKING FACILITY. Smokers are asked to please smoke outside the cottages. Anyone smoking inside the cottages will be charged a minimum of $250 and asked to leave. New Braunfels prohibits smoking inside any public place (except a bar) by City Ordinance.

OFF SEASON RATES: will be in effect October through April. EXCLUDING WURSTFEST, ALL RECRATION FACILTIES ARE CLOSED DURING THE WINTER SEASON. WEEKLY AND MONTHLY RENTALS ARE ALSO AVAILABLE AT THIS TIME.

Service Animals under the ADA are ONLY permitted.
Ovens are disabled for the cabins for safety


Posted November 2020

 

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The Comal River is the shortest navigable river in the state of Texas in the United States.

Shortest Navigatable River in Texas

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